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Bookings
How to book, modify or cancel your reservations
5 articlesPayments
Payment methods, refunds and invoices
2 articlesStations
How to find and use our rental stations
4 articlesBikes
Bike types, features and maintenance
3 articlesAccount
Manage your profile and preferences
2 articlesSafety
Tips and recommendations for a safe trip
0 articlesQuick answers
What is Turicleta?
Turicleta is a mobile application that allows you to discover tourist destinations and rent bicycles to explore the city in an ecological, fun, and healthy way. We offer guided tours and bicycle rentals with stations located at strategic points.
How do I book a bike tour?
From the main screen, explore the available tours in the "Tours" section. Select the tour that interests you, review the details (duration, points of interest, level of difficulty), choose date and time, and confirm your reservation. You will receive a confirmation by email.
¿Qué métodos de pago aceptan?
How do I update my profile information?
Go to your profile by tapping the user icon in the upper right corner. From there, select "Edit profile" where you can update your photo, name, email, phone, and language and notification preferences. Changes are saved automatically when you exit the editing screen.
I've never ridden an electric bike before. What should I know?
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support@turicleta.comPhone
Monday to Friday, 9:00 - 19:00
+34 900 123 456Quick and direct response
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