Turicleta
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Frequently Asked Questions

Quick answers

What is Turicleta?

Turicleta is a mobile application that allows you to discover tourist destinations and rent bicycles to explore the city in an ecological, fun, and healthy way. We offer guided tours and bicycle rentals with stations located at strategic points.

How do I book a bike tour?

From the main screen, explore the available tours in the "Tours" section. Select the tour that interests you, review the details (duration, points of interest, level of difficulty), choose date and time, and confirm your reservation. You will receive a confirmation by email.

¿Qué métodos de pago aceptan?
Aceptamos tarjetas de crédito y débito (Visa, Mastercard, American Express), así como pagos a través de Apple Pay y Google Pay. También puedes utilizar el saldo de tu wallet dentro de la aplicación si has recargado previamente.
How do I update my profile information?

Go to your profile by tapping the user icon in the upper right corner. From there, select "Edit profile" where you can update your photo, name, email, phone, and language and notification preferences. Changes are saved automatically when you exit the editing screen.

I've never ridden an electric bike before. What should I know?
It's just like a regular bicycle, but with electric assistance that you can easily control from the handlebar screen. If you have any questions, tutorial videos are available in the "Help" section of our App.
Resources

Additional resources

Complete Guides

Detailed articles about how to get the most out of Turicleta

View guides

Video Tutorials

Visual step-by-step how to use the platform

Watch tutorials

Travel Blog

Tips, routes and inspiring stories from other cyclists

Read blog
Direct Support

Still need help?

Our support team is here to help you

Opening hours: Monday to Friday, 9:00 - 19:00 (CET)

Average response time: under 2 hours